Frequently Asked Questions
Things people actually want to know
If you’ve got a question that’s not covered here, use the contact form. Ken will answer. Nana will also read it and form an opinion.
Two Second Solutions is a plain-English tech blog covering privacy, WiFi, phones, cloud storage and everyday technology — without jargon or condescension. It’s written by Ken Hollow, whose primary test audience is a 300-year-old fox spirit named Nana.
Ken is the writer, editor, and general explainer of things. He covers tech with the belief that if you can’t explain something simply, you probably don’t understand it well enough. He is currently employed by exactly one client. She is a fox.
Nana Vix is a 300-year-old fox spirit and Ken’s only client. She has strong opinions about everything, zero technical background, and absolute confidence in her assessments. Every article on this site has to survive her questions before it goes live.
Anyone who uses technology every day but doesn’t consider themselves a tech person. If you’ve ever nodded along to an IT explanation and then Googled the words privately later, this site is for you.
Because most tech confusion resolves in about two seconds when someone explains it properly. The name is aspirational. Nana occasionally takes longer. But the principle holds.
Three times a week — Tuesday, Thursday, and Sunday. Each post covers one topic in depth. No fluff pieces, no listicles written in 20 minutes.
Each article opens with the question people are actually asking, explains the answer from first principles, and ends with a practical takeaway. The Nana’s Take section features a real (or reconstructed) exchange about the topic.
Yes. Use the search bar at the top of the homepage or browse by category — Privacy & Security, WiFi & Network, Phones & Devices, Everyday Tech — using the menu or the topic cards on the homepage.
Partially. The questions are real — Nana genuinely asks them. The write-ups are edited for clarity and to remove several tangents about what foxes did before electricity. The spirit of the exchange is always accurate.
Technically, no. Ken doesn’t have a CS degree or certification wall. What he has is a decade of explaining tech to non-tech people, a rigorous fact-checking habit, and a test audience who will absolutely call him out if something is wrong. This has produced better results than a formal qualification.
Sometimes. If an article recommends a product and there’s an affiliate arrangement in place, it’s disclosed in the article. Recommendations are never made because of affiliate status — Nana would notice.
AI tools are part of the writing process, but nothing goes up without Ken reading it, fact-checking it, and rewriting anything that doesn’t sound right. If Nana can’t follow it, it doesn’t ship.
Use the contact form or email ken.hollow@twosecondsolutions.com. Ken responds within 1–2 business days. Unless Nana has commandeered his inbox. This has happened.
Yes, please. Use the contact form and include as much context as you like — what you were trying to do, what confused you, what you’ve already tried. Topic suggestions that come with a good question behind them are the most useful.
The Fox Line is a live chat feature where you can talk directly with Nana Vix about your tech questions. She is, against all odds, quite helpful. Approach with appropriate respect for a centuries-old supernatural entity.